Behind the Scenes: Calls

On an average day, we receive close to 400 calls to our call center. A small group of staff and volunteers answer the phones.

Many of our callers are in a state of crisis. It's up to our team to calmly pass on the right information or transfer them to someone who can help.

Volunteers play a key role in helping us sort through the chorus of rings.

Talking with the public can be a delicate customer service balance. We want to make sure that we take the time to address your needs. However, that means that some will be sent to voicemail.

While we always make the best attempt to answer all calls, our goal is to answer ever call, every time.

And while we are happy to speak with you, we have put most of our information on our website, which is www.hspb.org. Not sure where to look? Keep in mind there is a search bar on the top right section of the page.

You can help strengthen our call center by volunteering as a member of our Phone Force. After you're trained, we ask that you volunteer for one assigned three-hour shift per week between the hours of 8 a.m. - 6 p.m.

Want to find out more? Email: volunteer@hspb.org or call our Volunteer Center at 561-472-8578.

Kong!

The perfect mix!

Part of our Canine Enrichment program includes the use of Kongs. For many dogs, these rubber toys are indestructible and too rigid to be chewed into pieces.

With the help of our fantastic volunteers, we fill the Kongs with a variety of treats. We then freeze them. When they are ready to go, our dogs get hours of fun and mental stimulation playing with them and trying to find the food.

Thank You Barbara!

But Kongs are about more than just a good time. They help dogs and puppies maintain their mental, physical, and emotional health so that they remain good adoption candidates and don’t become behaviorally at risk. Kongs have been shown to decrease separation anxiety, promote proper chewing behavior, and deter misbehavior.

This program is just one of the many ways we are striving to make our dogs as comfortable as possible during their stay with us as well as prepare them for their future forever homes.

  

Kennel Zen is another of our Canine Enrichment programs. 

You may also enjoy our video of our many 2012 accomplishments.